After revolutionising banking, Challenger banks find themselves at a pivotal moment. Following untold growth, now is the time for profitability,...
Automation is everywhere you look these days, from supermarkets to warehouses to automobiles. This prominent trend shows no sign of...
Banks remain an integral part of the modern business world. Every day, business customers rely on banks to provide essential services that allow them to function. Despite this, many traditional banks and FIs feel under pressure from nimble market disruptors, including businesses emerging from the fintech sector. As such, there...
The banking industry, which made a slower start towards digitalisation, has since shifted gears, gathering speed during the pandemic. In...
Digitisation has transformed how we do day-to-day tasks, particularly changing how we handle our money. A few years ago, visiting...
In 2020, the UK’s National Risk Assessment of money laundering and terrorist financing suggested that criminals would likely be attracted to the fast onboarding processes offered by challenger banks. Where once individuals would have gone in-branch with a number of personal documents and identifications to set up a bank account, challenger banks...
As they say, you rarely have a second opportunity to make a first impression. First impressions set the tone for...
The past few years have seen businesses suffer from the impact of Brexit, the fallout of the pandemic and, most...
Technology has changed the rules of business forever. For the banking sector, technology brought about new competition in the form of fintechs and tech giants and allowed customers to do their banking in a new way. Today, it is evident that a homogenised, static engagement and service strategy across all...